Communicate with Support

General process of communication with Support.

Declare an Outage on SEKOIA.IO
Disclamer This procedure is used to report a production incident on SEKOIA.IO and not to open a support request. If you encounter a bug or have a question,...
Fri, 29 Apr, 2022 at 6:16 PM
Create an account on the Support web portal
Objectives Should you interact with SEKOIA.IO Support team, you will quickly need a single and central interface for all your requests. In practice To...
Fri, 29 Apr, 2022 at 6:04 PM
Log into the Support web portal
Objectives Get additional information relative to SEKOIA.IO support activities and manage your tickets in a single interface.   Prerequisites Have creat...
Fri, 29 Apr, 2022 at 6:21 PM
Navigate in the Support web portal
Objectives Get additional information relative to SEKOIA.IO support activities and manage your tickets in a single interface.   Prerequisites Have crea...
Fri, 29 Apr, 2022 at 6:20 PM
Create a new Ticket (inc. Templates to be used)
TABLE OF CONTENTS Objectives In practice Template for a Bug Template for an Improvement Request Template for an IoC Sharing Objectives Create ...
Fri, 29 Apr, 2022 at 6:15 PM
Manage my company's Tickets
Objectives Display, sort and dig into your tickets created after a proper request. For more information about ticket creation process, please check this ar...
Fri, 29 Apr, 2022 at 6:18 PM